Shipping Policy

Shipping Policy 

Thank you for choosing Ecolavie. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Processing Time:

  • Orders are typically processed within [Number] business days (Monday-Friday, excluding holidays) of receiving payment confirmation.
  • Processing time may be longer during peak seasons or promotional periods. We will notify you if there is a significant delay.

2. Shipping Methods:

We offer the following shipping methods:

Standard Shipping: [Estimated delivery time, e.g., 3-10 business days]

    • Expedited Shipping: [Estimated delivery time, e.g., 3-7 business days]
    • [Other options like International shipping if offered]:

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the following factors:
    • Weight and dimensions of the package
    • Shipping destination
    • Selected shipping method

4. Delivery Time:

  • Delivery times are estimates provided by the shipping carrier and are not guaranteed.
  • Delivery times may vary depending on factors such as weather conditions, carrier delays, and customs processing (for international orders).
  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

5. Tracking Information:

  • Once your order has shipped, we will send you a shipping confirmation email containing a tracking number.
  • You can track your order using the tracking number on the carrier's website 

 

6. International Shipping (If Offered)

We offer international shipping to all countries

International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient.   

7. Lost or Damaged Shipments:

  • If your order is lost or damaged during shipping, please contact us immediately at [Your Email Address] or [Your Phone Number].
  • We will work with the shipping carrier to investigate the issue and find a resolution.

8. Incorrect Shipping Address:

  • It is your responsibility to provide a correct and complete shipping address at checkout.
  • If you provide an incorrect shipping address, you may be responsible for any additional shipping costs incurred to reship the order.

9. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email: info@ecolavie.shop
  • Phone: 978-876-2285

Important Considerations:

  • Legal Compliance: Consult with a legal professional to ensure your shipping policy complies with all applicable laws and regulations in your jurisdiction, as well as any regulations related to shipping medical devices.
  • Carrier Contracts: Review your contracts with shipping carriers to understand their terms and conditions, especially regarding liability for lost or damaged shipments.
  • Clear Communication: Clearly communicate your shipping policy to your customers on your website and during the checkout process.
  • Regular Review: Review and update your shipping policy periodically to reflect any changes in your business practices or shipping regulations.